Renting a Property

Tenant Services

At Vanilla Square we pride ourselves on taking the time to fully understand what is important to a tenant when renting a property. Our lettings department provide a friendly, professional and dedicated service for landlords and tenants alike, helping achieve the best result from our tenancies. It is crucial for us to match the correct tenant with the correct property and when seeking a luxurious home in Glasgow’s most attractive neighbourhoods you will find the best properties with Vanilla Square. Our focus on quality local rental properties provides a more refined selection of homes. Once we have helped you find somewhere to call home, we can arrange evening and weekend viewings accompanied by one of our highly experienced Partners who have detailed knowledge of the property, the local area and amenities.

Our bespoke service invites you to imagine your ideal home, and find beautiful rental properties that match your vision

Vanilla Square tenants continue to enjoy exceptional service even after you have moved into your new home. We are committed to the most diligent scheduled maintenance and are here to support you throughout your tenancy. We also appreciate that despite best endeavours, maintenance issues can arise. So, we have an out-of-hours repair team, quick action staff that respond to any issue for a fast resolution. We are keen to make your stay in your new home as enjoyable and comfortable as possible. Complete peace of mind is on offer, and in accordance with current legislation, My Deposit Scotland protects your deposit and Vanilla Square subscribe to the Property Ombudsman Redress Scheme.

Features of our unrivalled tenant service include;

Our focus and attention will always be on providing
tenants with practical, jargon free advice and a
sympathetic ear, giving them the attention they deserve

The provision of a detailed lease signing on
the tenant move in day, at our office, with
all aspects of the duration of the tenancy covered.
The assurance that their property is fully
compliant with all safety regulations including Smoke
Alarms, Legionella Risk Assessment, Gas Safety, Electrical Safety and Furniture and Furnishings acts.
The provision of a complete new home pack
including lease & associated paperwork, copies
of certifications and detailed inventory.
All utilities and Council Tax handled
on tenants behalf at the move in/beginning
of tenancy.

See what our clients think of our award winning services…

Steven, who showed me round the flat, was very good. He could answer my questions and knew of other owners in area who adapted similar flats.
Jacqui McGuire
Viewer, West End
As a 1st time buyer it was good to meet Vicky Judd & Steven Lucas of Vanilla Square – really friendly, helpful & upfront about the price.
Sandra Mackay
Buyer, Hyndland
Excellent service from start to finish. Would definitely recommend Vanilla Square to others and use them again in the future.
Tony Adams
Seller, Bearsden
By far the most helpful estate agent I’ve ever come across. Vanilla Square are totally on the ball and Vicky in particular has made every effort to help. Couldn’t recommend them highly enough.
Joanne Rutherford
Buyer, West End
Just wanted to thank Vanilla Square for their utterly professional and happily congenial selling of my lovely house. They couldn’t have been more helpful and wise!
Karen Dunbar
Seller, Kelvinside
Cannot recommend highly enough. Professional, always on hand and sold in very quick time to the desired price.
Carol Anderson
Seller, Houston
Vanilla Square provided a first class service from the start. The whole process was seamless and we were delighted with the final outcome.
Duncan Bennett
Seller, Hyndland
Both Vicky Judd and Steven Lucas provided excellent customer service in what was a difficult property to sell due to its poor condition.
David Jack
Seller, Milngavie
Very helpful friendly informed professional courteous service at all times of contact with this estate agent. Very happy..
Susan Gibson-Smith
Buyer, Park District
After I purchased this property Vanilla Square has also managed it for me. I am very happy with their service.
Russell Fraser
Buyer, Finnieston
Excellent first class service that was personalised.
Scott Nicol
Buyer, Partick
Easy to deal with, always available when I needed, and a stress free purchase. Couldn’t have asked for more. Best in the area by far!
Joy Kinniburgh
Buyer, Partick
Excellent service, Vicky went above and beyond in helping us purchase our flat! Can’t recommend highly enough
Roisin Currie
Buyer, Hyndland
Property sold within 48hrs of going on the market. Agent contacted me on a day off Sunday and got our verbal offer to seller – outstanding.
Michael Bolton
Buyer, North Kelvinside
Staff at Vanilla Square were patient, efficient and professional, nothing was too much trouble.
Maxine Harwood
Seller, Kilmacolm
An efficient sales team in action. Delivered everything promised, and without delay.
Stan Davidson
Buyer, Kilmacolm
Excellent service, Vicky went above and beyond in helping us purchase our flat! Can’t recommend highly enough
Roisin Currie
Buyer, Hyndland
Property sold within 48hrs of going on the market. Agent contacted me on a day off Sunday and got our verbal offer to seller – outstanding.
Michael Bolton
Buyer, North Kelvinside
Staff at Vanilla Square were patient, efficient and professional, nothing was too much trouble.
Maxine Harwood
Seller, Kilmacolm
An efficient sales team in action. Delivered everything promised, and without delay.
Stan Davidson
Buyer, Kilmacolm
Both Steven Lucas and Vicky Judd were extremely helpful and proactive during my house-hunting! Would not hesitate to recommend.
Ross Cowan
Buyer, Dowanhill
Excellent, professional service. We were delighted with the entire process of selling our property including the price of sale agreed.
Lucy Frame
Seller, Kelvindale
Steven & Vicky were both outstanding throughout the whole process. Vicky went above and beyond on many occasions.
Karianne Falconer
Seller, South Side
Staff at Vanilla Square were patient, efficient and professional, nothing was too much trouble.
Craig Watson
Seller, Kilmacolm
Like having friends helping, providing great professional service with a natural rapport. The right choice, I’d recommend Steve and Vicky!
Michael St. John
Seller, Hyndland
Prompt and efficient service from start to finish.
Carly Ferguson
Seller, Scotstoun
Everything was handled easily for me with great courtesy at all times. Steven and Vicky could not have been more helpful.
Karen McMaster
Seller, Kilmacolm
I assessed 3 other agents before selecting Vanilla Square. I chose them as they had the best customer service, expertise and professionalism.
Connie Hewitt
Seller, Scotstoun
Fantastic service. Polite efficient and we felt the agents and staff dealt with us at a personal level. Would highly recommend them to anyone.
Linda Clements
Seller, Kelvinside
All staff were excellent at handling this sale at a time of great stress for me.
Stuart Mitchell
Seller, Clydebank
Living overseas I needed a comprehensive, high quality service to market and sell my property – Vanilla Square provided exactly that.
James Fairgray
Seller, Dowanhill
We felt confident in their ability to get the best price for my house from the moment we met Steven & Innes. Highly professional and always on hand to assist us.
Marina Barnard
Seller, Jordanhill
From my very first contact with the agents I felt in good hands. They were responsive, pro-active and engaged. First rate throughout.
Mark Infield
Seller, Hillhead
House sold quickly for a good sale price. Enthusiastic team, very positive approach.
Victoria Beale
Seller, Pollokshields
The whole process of selling was managed by the agent extremely well and efficiently, and made it stress free. An unbelievable price was achieved with 17 offers at closing date!
Kirsty Malcolm
Seller, Dowanhill
This agency applied all their skills and experience to the job of achieving a buyer who was prepared to exceed the previous Offer by 12%. Phenominal job, thank you.
Colin Preston
Seller, Jordanhill
10/10. All the staff I dealt with were superb! They were very knowledgeable, friendly and professional. Vicky is really wonderful and always goes the extra mile! I highly recommend them!
Mrs Linda Murray
Seller, Hyndland
Negotiating skills were fantastic, I got a really great price. I was updated all the way through it was a very professional service overall.
Laura McArthur
Seller, West End
We really struggled to sell in the recession until Vanilla Square got involved. Amazing advice/expertise. Thank you!
Grace Macaskill
Seller, Quarriers Village
The team at Vanilla Square made selling our property straight forward. I would have no hesitation recommending them to anyone!
Gail Munro
Seller, Anniesland
We had a fantastic experience with Vanilla Square from start to finish, always kept up to date, would not hesitate to recommend.
Jennifer Loftus
Seller, Kilmacolm
Steven and Vicky have done a fantastic job. It was a pleasure working with Vanilla Square, and I’ll be sure to recommend them to friends, family & colleagues.
Sarah Smith
Seller, Finnieston
Many thanks to you both. We felt we received the most complete attention. I see more and more Vanilla Square boards in the West End. Clearly a company on the rise. Good luck.
Mr Fitzsimmons
Seller, Dowanhill
We were absolutely delighted with the offer and I have been massively impressed with the service that Vanilla Square has offered.
Mr Rasul
Seller, Kelvingrove
Impressed with their professionalism every step of the way and the extra help they afforded to get my property on the market while at the other side of the world.
Steve McIvor
Seller, Dowanhill
Thanks Steven, Vicky & Gemma for your work on the sale – I had no idea it would be sold so quickly or for so much.
Ms McKillop
Seller, Newton Mearns
We are all delighted re the sale of Hughenden, and the speed in which it moved. All credit to Vanilla Square, and have to say Vicky has a gifted personality that closed it.
Charlie Street
Seller, Hughenden
Thanks for all the help in selling our property at Castlebank Place, we would like to say how professional the whole process was. We were kept informed throughout.
Peter Palomino
Seller, Glasgow Harbour
Fantastic service from start to finish. Would highly recommend. Our place was sold within four days and it was down to the great advice we got!
Chris Murray
Seller, City Centre
I am delighted with the result! Really pleased at how you guys have handled both sales, Vicky has also been amazing. Would definitely use you guys again.
Sam Quinn
Seller, North Kelvinside
Needless to say I am very pleased and cannot believe how quickly everything moved. Vicky has been superb!! Her support has been very much appreciated.
Paul Austin
Seller, North Kelvinside
Excellent agency. Helpful and efficient staff, with any issues dealt with promptly. Joanne Mories does an outstanding job!
Owen Farish
Managed Landlord, Dowanhill
Innes has a long term approach combined with passion for his business. Effective teams and thus yields excellence in feedback.
Afifa Barnett
Managed Landlord, Kelvinside
Innes Allan gave up lots of his time to help me understand what was involved in letting my first flat. Entire team cannot be faulted.
Alison Carmichael
Managed Landlord, Hyndland
Fantastic personal service. Innes and his highly capable team are excellent.
David Griffith
Managed Landlord, Botanics
Very efficient and achieved a significantly higher rental reflecting the market than previous agents Clyde Property of Byres Road.
D.G.S Lamb
Managed Landlord, Botanics
In my opinion Vanilla Square is the best. I have been helped by Vanilla Square for five years and I am amazed by their standards.
Iain Agnew
Managed Landlord, Partickhill
All the staff at Vanilla Square are focused on delivering a first rate service and go the extra mile to deliver.
Douglas Mitchell
Managed Landlord, Barrhead
Very professional and efficient. I am kept informed of any problems and or repairs required. All dealt with without fuss. Excellent.
Lynn Drummond
Managed Landlord, Kelvindale
Vanilla Square looked after myself and the tenants incredibly well, my 3 year letting experience was effortless.
Victoria Beale
Managed Landlord, Pollokshields
Vanilla Square have been my saviours, they are professional and always quick to get back to any queries! Highly recommended!
Natalie Brisci
Managed Landlord, Southside
Vanilla Square Letting provide an excellent service. They are responsive to any queries, and deal with things efficiently.
Angela Mulvie
Managed Landlord, Kirklee
I have used Vanilla Square on a number of occasions in recent years and would happily recommend them to anyone looking to rent.
David Ferguson
Let Only Landlord, Murdock
I have left my property in safe hands and any problems are quickly rectified.
Lorraine Monaghan
Managed Landlord, West End
Vanilla Square have been friendly, helpful and efficient. It has been a hassle-free experience having them manage our property.
Robin Scott-Elliot
Managed Landlord, Partick
Looked after my property for many many years. Only had one day without a tenant. Great overall service!!
Luisa Di-Finizio
Managed Landlord, Port Dundas
Have let & sold twice with Vanilla Square. Brilliant service! Very personal. Would use again & recommend.
Nicola Currie
Managed Landlord, Hyndland
Vanilla Square have been exceptional in their service to me as a landlord and their continued assistance has been excellent.
Glenn Clark
Managed Landlord, Paisley
Vanilla Square have been exceptional in their service to me as a landlord and their continued assistance has been excellent.
Glenn Clark
Managed Landlord, Paisley
Vanilla Square has been very satisfactory indeed. Knowledgeable, courteous staff who deliver quality service.
Paul Austin
Let Only Landlord, North Kelvinside
Superb agency, very professional service with a real personal touch.
Melissa McGeoch
Managed Landlord, Bearsden
Could not rate Vanilla Square highly enough! Excellent company and would recommend to anyone for letting or for sales!
Gail Munro
Managed Landlord, Anniesland
Good blend of mature and experienced senior staff with young and eager to please assistants. Small and well run team.
Allan Stewart
Managed Landlord, Jordanhill
Excellent, friendly staff who control the whole process leaving me free from the hassle. Nothing is ever a problem.
Lilian Lind
Managed Landlord, Finnieston
Best letting agent in Glasgow! Fact. Let Only
Paul Rodger
Landlord, West End
My flat in Park Circus Glasgow has been let for almost a year by Vanilla Square and each time it has let within a matter of hours!
Victoria Howie
Managed Landlord, Park circus
Hassle free, suits me!
Wendy J Maccallum
Managed Landlord, West End
To Be Recommended. Let Only
Sandro Formisano
Landlord, Langbank
The service provide by Vanilla Square letting over the last years has been outstanding many thanks to Joanne and her team.
Geraldine Hanley
Managed Landlord, City Centre
Purchased property from VS and now use them to manage the Let, very satisfied so far, always provide a very helpful and efficient service.
Louisa Johnson
Managed Landlord, West End
Very professional and prompt services.
Karen Mcmillan
Managed Landlord, Jordanhill
Truly bespoke service & at all times you feel you are not simply a number within a high volume letting agency. Nothing short of superb.
Joy Kinniburgh
Managed Landlord, Kirklee
Very professional
Susan Rennie
Let Only Landlord, Charing Cross
Professional company. Staff friendly and approachable, all aspects covered quickly. Joanne Mories helpful, friendly, always available.
Mark McDougall
Managed Landlord, Bearsden
Joanne Mories at Vanilla Square has made the process seamless and I would have no hesitation in recommending both Vanilla Square and Joanne.
Jaz Singh
Managed Landlord, West End
Quick, friendly and offer a great service.
Lynnsay Woods
Managed Landlord, Park
Wonderful staff very professional they always go the extra mile for you.
Laura McArthur
Managed Landlord, Hyndland
Have always achieved a high rental price and a very quick turnaround. Very quick to respond to email.
Michael Cairns
Managed Landlord, Partick